If you have placed an order with Heavy Duty Depot you can check the current status of your order by logging into your account and viewing your Order Status / History.
Being Processed
Order has been successfully submitted. Shipping address verification (SAV) and fraud prevention measures may be required.
On Hold
Order was put on hold, please contact customer service for details.
Partially Shipped
Some items in the order have been shipped. We will notify you once the remaining items ship.
Shipped
All items in the order have been shipped. Tracking information can be viewed in My Account » Order Status / History section for any shipped order. Tracking numbers will also be sent to you via email.
Delivered
Order was shipped and delivered to the customer.
Completed
Order has been successfully completed.
Cancelled
Your order was canceled. If you have any questions or concerns please Contact Us.
Not processed
Your order was not processed. Please contact our Customer Service team for further information.
Return is Being Processed
Request to return or replace is in being processed. We will notify you on the next steps over the phone or email.
