Our office is currently closed for the holidays. You can still place orders on HeavyDutyDepot.com or send questions via our contact form. Regular customer service hours resume on , at EST. Current time is EST. Our office will resume its operations in
Our office is currently closed for the weekend. You can still place orders on HeavyDutyDepot.com or send questions via our contact form. Regular customer service hours resume on , at EST. Current time is EST. Our office will resume its operations in
Our office is currently closed. You can still place orders on HeavyDutyDepot.com or send questions via our contact form. Regular customer service hours resume on , at EST. Current time is EST. Our office will resume its operations in

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Ordering

Ordering
- Order Status
- Purchase Orders
Shipping
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- Shipment Tracking
Return Policy
- Product Return Procedure
- Restocking Fee
International Sales
- Payment
- Shipping

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Ordering

Welcome to Heavy Duty Depot! We have tried to make this site convenient, secure and easy to use. Our goal is to ensure that all our customers can search and order our products at the lowest prices 24 hours a day.

Information on the site includes detailed description of products, prices, availability and shipping cost. All ordering, price, stock status and shipping quotes are provided on the website. If you experienced problems while placing an order, or if you have additional questions please read the Help & Info section or Contact Us.

You don't need to create an account first. The account will be created when you place your first order with us. Here are the basic steps you need to follow in order to place an order.

Find Items
Add Items to Cart
Quote Request
Choose a Shipping Method
Review Items in Shopping Cart
Proceed to Checkout
New Customer
Return Customer
Checkout
Review and Submit Your Order
Check Your Order Status
Availability and Lead Time

Find Items

To find the products you want to buy you can browse or search for the items. Search is located on nearly every page of our store. You may browse lists and product-specific searches in the navigation bar. To obtain the detailed description of an item click on the title, name or picture of the item, when you find it.

If you don't find what you're looking for at this site, please Contact Us and specify what you were looking for. As soon as this product becomes available in our online store, we will notify you immediately via email.

Add Items to Cart

To order an item from HeavyDutyDepot.com, click the Add to Cart button on the item's product page. Once you've added an item to your Shopping Cart, keep searching until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the shopping cart image at the top of every page of our website.

Quote Request

If you would like to get a quote before placing your order or the product is not available for immediate purchase for any reason, please press the “Add To Quote” button on a product page. Once you’ve added all the items to your quote list, please provide your Shipping Address and click the “Submit Quote Request” button. We will email you the quote as soon as possible. Payment details and further instructions will be provided with the quote. You can check the status of your request and review your request history on Inquiries History tab of your account. If you have any questions please Contact Us.

Choose a Shipping Method

Choose a shipping method considering how quickly you would like to receive your order. You may take advantage of Free Ground Shipping offered on most products.

Your Estimated Shipping Cost and Sales Tax (if applicable) will be calculated automatically once you enter your ZIP code. These charges are displayed on the order summary page before you submit your order. Please refer to our Shipping section for further details.

Review Items in Shopping Cart

Review all of the items you've placed in your Shopping Cart. If you decide that you don't want to purchase a particular item, click the Remove button under the product name. The item will be removed from your current Shopping Cart.

Proceed to Checkout

When you're ready to complete your order for everything in the Shopping Cart, click one of the checkout buttons depending on the payment option you prefer. If you wish to place an order to ship overseas or make an overseas payment, you need to follow the instructions in the International Sales section.

New customer

If you are a new customer you can either Create Account to be able to log in at our web site and track your order status, or continue as Guest without creating one.

Return customer

If you already have an account at HeavyDutyDepot.com please login to proceed to Checkout.

Checkout

Depending on the payment option selected, you will be asked to log in to your PayPal, Amazon, or Apple Pay account, provide your shipping and billing information for Credit Card payment, or complete the form to pay with PO.

If you choose to pay with credit card and have a credit card saved in your account, you can choose it from the drop-down menu on the Checkout page to make the process faster and easier.

Important: If your billing and shipping addresses are different, Heavy Duty Depot will verify your shipping address. Make sure you contact the bank that issued your credit card and have your shipping address listed as an alternate address. See our Order Verification policy for details.

Review and Submit Your Order

Check the accuracy all of the information you have provided and make any necessary adjustments. When you are ready, click the Submit Order button to submit your order.

Once you place your order, we will send you a confirmation email message with your Sales Order Number within minutes of placing your order. This email is your sales receipt. If it does not occur, please check your spam or filtered mail folders or Contact Us for assistance. We will send you another email message at the time of shipment. If at any point you encounter difficulty or receive an error message, please Contact Us for details.

Check Your Order Status

HeavyDutyDepot.com will keep you informed of your order status via email. The Tracking Number is emailed to you once the item is shipped. You may check the status of your order at any time by logging into your account and opening Order Status / History section.

Availability and Lead Time

Availability and lead-time may vary item to item and are subject to change. Orders will ship within 1 to 5 business days depending on the availability of stock.

We will inform you by email that the merchandise is out of stock and give you an approximate date in which we expect our shipment to arrive. If the merchandise is delayed we will give you the choice to cancel your order and issue a credit for the full amount.

Heavy Duty Depot will notify you if we unable to deliver orders within the expected time frames. We reserve the right to cancel orders that have an extended lead-time. You will be contacted with recommendations for alternatives. If the order contains more that one product, we will cancel the products with extended lead-time and will ship the rest. We will charge your credit card less the cost of canceled product, or void the transaction if the entire lead time is not acceptable.